Delivery Information
The products are transported nationwide to an address specified by yourself, by courier, and we dispatch Monday - Friday each week. The products are packed in polystyrene boxes with ice packs inside, which keeps the product frozen. Larger orders, such as to the foodservice industry, are transported in refrigerated vehicles.

Everything is done to ensure that your product arrives as soon as possible in perfect condition. We will contact you by email to advise of any delays and to give you an option to change or cancel your order. We try to fulfil orders within 7 days under normal circumstances, and where this is not possible we will contact the customer.
You can order our products for your dinner party at home, or we would be delighted to receive a trade enquiry. Please email or call us for more information.
You can peruse the product range & then purchase online, protected by guaranteed secure transaction facilities.
The website also provides further information on the products along with cooking tips and a selection of recipe ideas.
You can order directly via the telephone if you prefer, and discuss the products in detail, including preparation and cooking advice.
Please note that our products are exempt from the cancellation requirements under the Distance Selling Regulations 2000. This means that you do not have a 7 working day cancellation period from the day after you receive the goods.

Trademarks
All trademarks and registrations are the property of their respective owners.

Prices
Every effort is made to ensure the accuracy of prices on the web site. Should there be a price fluctuation due to circumstances beyond our control, we reserve the right to change them but will advise you accordingly. Prices include VAT @ 17.5% where applicable. E&OE.
Making a purchase
We accept the following credit and debit cards:

Where payment is made by credit or debit card, you authorise us to debit your card with the total cost of the products selected plus delivery costs and VAT. Your card is charged when your order is placed. Any refunds made in respect of returns or cancellation will be made to the same card. If your card cannot be verified or is any way unacceptable, the order will not be dispatched.

Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card transactions are handled using a secure payment system provided by Nochex Ltd.

Back Orders
If your item is not in stock, we will retain your order until stock is available. You will always be emailed with the option to cancel your order should you not wish to wait.

Errors
In the event that a product is listed at an incorrect price due to a technical error or error in pricing information, Chestnut Meats shall have the right to refuse or cancel any orders placed for products or services listed at the incorrect price. Chestnut Meats shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Chestnut Meats shall issue a refund to your credit card account for the amount of the incorrect price. In such an event, you will be contacted by email or phone.

Legal
No order is binding on you or Chestnut Meats until we have accepted it. Any orders received will be deemed as offers to buy and not acceptance of any offer to sell. You will own the items we supply you from the moment they are put in the hands of the postal service, or with our carriers, or on payment in full of the price of the Goods and any delivery charge, whichever is later. Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.

Liability
We are not liable for loss of profits, loss of business or other consequential, special or indirect loss arising out of the use of any product purchased from this site. All implied warranties and undertakings are excluded to the maximum extent permitted by law. We are not liable for any loss or damage caused during delivery. This is covered by the shipping insurance, if applicable.

Complaint Handling Procedure
If you believe an item purchased from ourselves is defective or has been damaged in transit, please make a note on the courier's delivery sheet and notify us immediately so that we can establish a course of action which will result in crediting your account and/or the replacement of the product. If you find any problems at all with any of our products, please notify us (Tim & Marnie Dobson) within 24 hours of receiving the goods by phone on 01829 260437, or by email at farmshop@chestnutmeats.co.uk and your complaint will be dealt with promptly and confidentially. We endeavour to respond to all complaints within five working days. The office is open Monday-Friday 9am-5pm GMT, Please remember that when you buy products or services on the Internet, you are entering a legally binding contract, and that your statutory rights are not affected.

Calls are charged at standard rates.

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