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Delivery Information
If you are ordering please bear in mind that we cut on Wednesday pm,
parcels are packed on Thursday morning and dispatched for delivery Friday.
When you order if you work please leave a neighbour‘s details, or a safe
place to leave the parcel i.e a porch. If you order before Wednesday we will
try and deliver that week, if you order after Wednesday will be the following
week depending on demand.
Parcel prices:
A regular parcel for England, Wales are £9.95 also for Edinburgh and Glasgow as these are main routes.
However prices vary for Scotland please ring up with your post code if you are from another part of Scotland
from the borders through to Aberdeen as the price is higher around £15.00 for up to 18kg.
Northern Ireland and the Isle of man and Isle of Wight: it is possible to make a delivery but again telephone for a quote. |
The products are transported nationwide to an address specified by yourself,
by courier, and we dispatch Monday - Friday each week. The products are packed
in polystyrene boxes with ice packs inside, which keeps the product frozen.
Larger orders, such as to the foodservice industry, are transported in refrigerated
vehicles.
Everything is done to ensure that your product arrives as
soon as possible in perfect condition. We will contact you by email to advise
of any delays and to give you an option to change or cancel your order. We try
to fulfil orders within 7 days under normal circumstances, and where this is
not possible we will contact the customer.
You can order our products for your dinner party at home, or we would be delighted
to receive a trade enquiry. Please email or call us for more information.
You can peruse the product range & then purchase online, protected by guaranteed
secure transaction facilities.
The website also provides further information on the products along with cooking
tips and a selection of recipe ideas.
You can order directly via the telephone if you prefer, and discuss the products
in detail, including preparation and cooking advice.
Please note that our products are exempt from the cancellation requirements
under the Distance Selling Regulations 2000. This means that you do not have
a 7 working day cancellation period from the day after you receive the goods.
Where payment is made by credit or debit card, you authorise
us to debit your card with the total cost of the products selected plus delivery
costs and VAT. Your card is charged when your order is placed. Any refunds made
in respect of returns or cancellation will be made to the same card. If your
card cannot be verified or is any way unacceptable, the order will not be dispatched.
Back Orders
If your item is not in stock, we will retain your order until stock is available.
You will always be emailed with the option to cancel your order should you not
wish to wait.
Complaint Handling Procedure
If you believe an item purchased from ourselves is defective or has been damaged
in transit, please make a note on the courier's delivery sheet and notify us
immediately so that we can establish a course of action which will result in
crediting your account and/or the replacement of the product. If you find any
problems at all with any of our products, please notify us (Tim & Marnie
Dobson) within 24 hours of receiving the goods by phone on 01829 260437, or
by email at farmshop@chestnutmeats.co.uk and your complaint will be dealt with
promptly and confidentially. We endeavour to respond to all complaints within
five working days. The office is open Monday-Friday 9am-5pm GMT, Please remember
that when you buy products or services on the Internet, you are entering a legally
binding contract, and that your statutory rights are not affected.
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