Policies

We are committed to protecting your privacy, whilst providing you with the best service available. This privacy policy sets out how we will deal with information we receive about you.

Personal Information

We collect information from you when you register on our site and when you make a purchase from us. We use this information to process this order and to contact you if there are any queries in relation to the order. We may need to share your information with third parties, eg delivery companies or credit card companies, in relation to your order. Except in these circumstances your information will not be shared with any third parties unless required by law.

Cookies

A cookie is a small piece of information that a website can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. We use "cookies" to allow you to customise certain aspects of the site and to measure overall traffic patterns on our site. Cookies served by us do not gather demographic information about our users.

Log Files

In almost all cases, when you go to a web site, web servers log your interaction with the site in something called a log file. Standard log files like ours contain basic information like what time certain pages were viewed, and the IP address of the visitor. We use this information to analyze trends, administer the site, track users movement, and gather broad demographic information for aggregate use. We make no effort to identify IP addresses with individual users.

Links

Our Web site may provide links to third party sites. Please be aware that we are not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this site.

Products available for sale on this website are subject to these terms and conditions. By purchasing products on this website you agree to be bound by these terms and conditions. We reserve the right to change these terms and conditions at any time, and you are bound by the version available on the site at the date of purchase. You confirm that all information you have provided is accurate and true.

About Us

Tim & Marnie Dobson
Chestnut Meats
Radmore Green Farm
Radmore Green
Spurstow, Tarporley
Cheshire CW6 9RL
Phone: 01829 260437
Email: farmshop@chestnutmeats.co.uk
VAT Reg Number: GB 310 414226

Trademarks

All trademarks and registrations are the property of their respective owners.

Prices

Every effort is made to ensure the accuracy of prices on the website. Should there be a price fluctuation due to circumstances beyond our control, we reserve the right to change them but will advise you accordingly. Food is zero rated for VAT purposes but delivery charges inlcude VAT @ 20%.

Making a purchase

We accept the following credit and debit cards:

  • MasterCard
  • Maestro
  • Visa
  • Visa Electron
  • Solo

Where payment is made by credit or debit card, you authorise us to debit your card with the total cost of the products selected plus delivery costs and VAT. Your card is charged when your order is placed. Any refunds made in respect of returns or cancellation will be made to the same card. If your card cannot be verified or is any way unacceptable, the order will not be dispatched.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card transactions are handled using a secure payment system provided by Secure Trading.

Back Orders

If your item is not in stock, we will retain your order until stock is available. You will always be emailed with the option to cancel your order should you not wish to wait.

Errors

In the event that a product is listed at an incorrect price due to a technical error or error in pricing information, Chestnut Meats shall have the right to refuse or cancel any orders placed for products or services listed at the incorrect price. Chestnut Meats shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Chestnut Meats shall issue a refund to your credit card account for the amount of the incorrect price. In such an event, you will be contacted by email or phone.

Legal

No order is binding on you or Chestnut Meats until we have accepted it. Any orders received will be deemed as offers to buy and not acceptance of any offer to sell. You will own the items we supply you from the moment they are put in the hands of the postal service, or with our carriers, or on payment in full of the price of the Goods and any delivery charge, whichever is later. Sales on this website are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.

Liability

We are not liable for loss of profits, loss of business or other consequential, special or indirect loss arising out of the use of any product purchased from this site. All implied warranties and undertakings are excluded to the maximum extent permitted by law. We are not liable for any loss or damage caused during delivery. This is covered by the shipping insurance, if applicable.

Complaint Handling Procedure

If you believe an item purchased from ourselves is defective or has been damaged in transit, please make a note on the courier's delivery sheet and notify us immediately so that we can establish a course of action which will result in crediting your account and/or the replacement of the product. If you find any problems at all with any of our products, please notify us (Tim & Marnie Dobson) within 24 hours of receiving the goods by phone on 01829 260437, or by email at farmshop@chestnutmeats.co.uk and your complaint will be dealt with promptly and confidentially. We endeavour to respond to all complaints within five working days. The office is open Monday-Friday 9am-5pm GMT, Please remember that when you buy products or services on the Internet, you are entering a legally binding contract, and that your statutory rights are not affected. Calls are charged at standard rates.