Terms & Conditions

Placing an Order

When placing your order on line please make sure that you tick the "Register and checkout" button on the Checkout page and not the "Checkout as Guest"  button. That way you will be sure to receive updates about the progress of your order and more importantly when it has been shipped.

Internet Offers

Please note that internet offers are only available online and not over the phone.

Delivery

Please refer to our Delivery Information page for details about delivery.

Everything is done to ensure that your product arrives as soon as possible in perfect condition. We will contact you by email to advise of any delays and to give you an option to change or cancel your order. We try to fulfill orders within 7 days under normal circumstances, and where this is not possible we will contact the customer.

Please note that our products, due to the fresh nature, are exempt from the cancellation requirements under the Distance Selling Regulations 2000. This means that you do not have a working day cancellation period from the day after you receive the goods.

Where payment is made by credit or debit card, you authorise us to debit your card with the total cost of the products selected plus delivery costs and VAT. Your card is charged when your order is placed. Any refunds made in respect of returns or cancellation will be made to the same card. If your card cannot be verified or is any way unacceptable, the order will not be dispatched.

Back Orders

If your item is not in stock, we will retain your order until stock is available. You will always be emailed with the option to cancel your order should you not wish to wait.

Complaint Handling Procedure

If you believe an item purchased from ourselves is defective or has been damaged in transit, please make a note on the courier's delivery sheet and notify us immediately so that we can establish a course of action which will result in crediting your account and/or the replacement of the product. If you find any problems at all with any of our products, please notify us (Tim & Marnie Dobson) within 24 hours of receiving the goods by phone on 01829 260437 or by email at farmshop@chestnutmeats.co.uk and your complaint will be dealt with promptly and confidentially. We endeavour to respond to all complaints within five working days.

The office is open Monday-Friday 9am-5pm GMT, Please remember that when you buy products or services on the Internet, you are entering a legally binding contract, and that your statutory rights are not affected.