Policies

This privacy policy sets out how Chestnut Meats uses and protects any information that you give Chestnut Meats when you use this website or provide us with other information. Chestnut Meats is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Chestnut Meats may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes.

Privacy Policy

This website www.chestnutmeats.co.uk (the “Website”) is owned and operated by Chestnut Meats, Longfields Farm, Long Lane, Brindley. Nantwich, CW5 8NF. Any references to “we”, “our” or “us”, refer specifically to Chestnut Meats. This privacy policy explains how we use any personal information we collect about you when you use this website.

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. When you shop on our website or place an order by phone, we collect the personal information that you input/provide us with when you are placing your order. This information may consist of: name, address, phone number, delivery address, email address, credit card details and details of the items you have ordered. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions

How will we use the information about you?

We use this information in a number of ways:

  • to ensure the smooth processing & delivery of your order, or to contact you if there is a problem with your order and/or to provide updates on its status
  • to allow us to make any subsequent visits you may make to our website, as easy as possible, meaning you don't have to resubmit certain information each time you shop with us
  • to contact you, when we have offers or information related to the goods you have previously purchased with us

Our customer's privacy is of the utmost importance to us, and we will never release your details to third party organisations for marketing purposes.
In order to deliver your parcel we will need to share basic personal information with our courier companies. this may include your name, address, phone number, email address and delivery preferences.

Marketing:

We would like to keep you updated with our special offers, product updates and general information such as our opening hours. For the purposes of GDPR regulations Chestnut Meats operate a soft OPT IN option. You may opt out of receiving these communications at any time and there is always an option at the bottom of every email marketing campaign unsubscribe. Alternatively or you can opt out by clicking HERE.

Access to your information and correction:

Chestnut Meats is compliant with GDPR process at all times, and strict procedures are in place to prevent the loss, misuse or alteration of the collated information, and to make such information as secure as possible against unauthorised access and use. Chestnut Meats also comply with the requirements laid down by the Data Protection Act 1998, and the Distance Selling Directives and are therefore obliged to ensure that your personal data is kept secure and up to date, and to respect your wishes. You may contact us at any time to request a copy of all data and information we hold on you as a customer. You may also contact us to amend or update your details at any time by calling us on 01270 524750 or by emailing us at farmshop@chestnutmeats.co.uk. You can amend your personal online account details by visiting your account details page.

Cookies:

Cookies are tiny text files that are placed on your computer to collect standard internet log information and visitor behaviour information. This helps us personalise our website to your best interests. Without cookies we wouldn't be able to recognise you, make recommendations, update your basket or allow you to automatically update previously added information. Cookies enable us to make any purchases you make on our website quicker and easier. Cookies cannot read any other information that may be stored on your hard drive, or access any other information about you, or people who may use your computer. You can set your web browser not to accept cookies, however in a few cases some or our website features may not function as a result.

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

 

Other websites:

Our Web site may contain links to third party sites. Please be aware that we are not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this site.

Website Security:

Chestnut Meats use the latest Secure Server Technology to ensure that all data submitted through our website is protected to the highest standards. Secure Socket Layer (SSL) encryption is used to ensure that all credit card and transactional information is secure. You can tell when the web page your using is secure as the letters 'https' will replace 'http' in the browser address window. You will also notice a yellow padlock appear, either next to your browser address window or at the bottom of your browser window. 

In almost all cases, when you go to a web site, web servers log your interaction with the site in something called a log file. Standard log files like ours contain basic information like what time certain pages were viewed, and the IP address of the visitor. We use this information to analyze trends, administer the site, track users movement, and gather broad demographic information for aggregate use. We make no effort to identify IP addresses with individual users.

Changes to our privacy policy:

At Chestnut Meats we regularly review our privacy policy and will place any updates on this page. We recommend that our customers visit these pages regularly. This privacy policy was last updated on 9th May 2018

 How to contact us:

Please contact us if you have any questions about our privacy policy or information we hold about you.

  • By email: famshop@chestnutmeats.co.uk
  • By phone: 01270 524750
  • By mail: Chestnut Meats, Longfields Farm, Long Lane, Brindley, Nantwich, CW5 8NF