Terms & Conditions

Placing an Order

When placing your order online please make sure that you tick the "Register and checkout" button on the Checkout page and not the "Checkout as Guest" button. That way you will be sure to receive updates about the progress of your order and more importantly when it has been shipped.

 

Internet Offers

Please note that internet offers are only available online and not over the phone. For example, neither telephone orders nor wholesale orders can qualify for FREE DELIVERY.

 

Delivery

Please refer to our Delivery Information page for further details about delivery.

Everything is done to ensure that your product arrives as soon as possible in perfect condition. We will contact you by email to advise of any delays and to give you an option to change or cancel your order. We try to fulfill orders within 7 days under normal circumstances, and where this is not possible we will contact the customer.

Please note that our products, due to the fresh nature, are exempt from the cancellation requirements under the Distance Selling Regulations 2000. This means that you do not have a working day cancellation period from the day after you receive the goods.

Where payment is made by credit or debit card, you authorise us to debit your card with the total cost of the products selected plus delivery costs and VAT. Your card is charged when your order is placed. Any refunds made in respect of returns or cancellation will be made to the same card. If your card cannot be verified or is any way unacceptable, the order will not be dispatched.

 

Back Orders

If your item is not in stock, we will retain your order until stock is available. You will always be emailed with the option to cancel your order should you not wish to wait.

 

Complaint Handling Procedure

Please refer to our Returns / Complaints page found here.

 

About Us

Tim & Marnie Dobson
Longfields Farm,
Long Lane, Brindley,
Nantwich, Cheshire
CW5 8NF
Phone: 01270 524750
Email: farmshop@chestnutmeats.co.uk
VAT Reg Number: GB 310 414226
 

Trademarks

All trademarks and registrations are the property of their respective owners.

 

Prices

Every effort is made to ensure the accuracy of prices on the website. Should there be a price fluctuation due to circumstances beyond our control, we reserve the right to change them but will advise you accordingly. Food is zero rated for VAT purposes but delivery charges inlcude VAT @ 20%.

 

Making a purchase

We accept the following credit and debit cards:

  • MasterCard
  • Maestro
  • Visa
  • Visa Electron
  • Solo

Where payment is made by credit or debit card, you authorise us to debit your card with the total cost of the products selected plus delivery costs and VAT. Your card is charged when your order is placed. Any refunds made in respect of returns or cancellation will be made to the same card. If your card cannot be verified or is any way unacceptable, the order will not be dispatched.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card transactions are handled using a secure payment system provided by Secure Trading.

Back Orders

If your item is not in stock, we will retain your order until stock is available. You will always be emailed with the option to cancel your order should you not wish to wait.

Errors

In the event that a product is listed at an incorrect price due to a technical error or error in pricing information, Chestnut Meats shall have the right to refuse or cancel any orders placed for products or services listed at the incorrect price. Chestnut Meats shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Chestnut Meats shall issue a refund to your credit card account for the amount of the incorrect price. In such an event, you will be contacted by email or phone.

Legal

No order is binding on you or Chestnut Meats until we have accepted it. Any orders received will be deemed as offers to buy and not acceptance of any offer to sell. You will own the items we supply you from the moment they are put in the hands of the postal service, or with our carriers, or on payment in full of the price of the Goods and any delivery charge, whichever is later. Sales on this website are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.

Liability

We are not liable for loss of profits, loss of business or other consequential, special or indirect loss arising out of the use of any product purchased from this site. All implied warranties and undertakings are excluded to the maximum extent permitted by law. We are not liable for any loss or damage caused during delivery. This is covered by the shipping insurance, if applicable.